When traditional connections like DSL or fiber are unavailable, Novostream’s satellite internet services present a modern alternative — robust, flexible, and completely contract-free.
1. Positioning & Target Market
Novostream specifically targets:
Households in rural or remote areas
Vacation homes, boats, or temporary accommodations
Small businesses, government offices, and mobile users
Anyone who needs reliable internet access without long-term commitments
They partner with established satellite providers like SES and Viasat to guarantee near-comprehensive coverage across Europe, including Germany, Austria, Switzerland, France, Benelux, and the Mediterranean region.
2. Technology & Network
Novostream uses geostationary satellites positioned at 9° East (e.g., Eutelsat/Viasat). A clear line of sight to the south is required for proper reception—trees or buildings can obstruct the signal.
With download speeds between 16 and 50 Mbps, the service is suitable for:
Web browsing
Streaming (HD/SD)
Video conferencing
Latency is typically around 525 ms, which limits suitability for low-ping online gaming. However, for everyday digital tasks, the connection performs well.
3. Plans & Pricing
Overview of Novostream plans:
Novo Speed 16: 16 Mbps
Novo Speed 25: 25 Mbps
Novo Speed 50: 50 Mbps
All plans include:
Unlimited data volume
Monthly cancellation—no long-term contracts
Setup fee around €39.90
Hardware purchase starting at approximately €199, rental options from €7.60/month
An optional 30-day test program with a money-back guarantee allows customers to return the satellite dish within 30 days if unsatisfied.
4. Customer Experience & Support
👥 Support
Novostream emphasizes personal customer service — real employees answer calls, no hotline loops or chatbots. Customer reviews praise quick and knowledgeable assistance.
🛠 Installation & Documentation
Hardware is delivered quickly, and installation can be done by users themselves or through partners. Some users report the documentation as technical and sometimes auto-translated, making it harder to follow.
⭐ Reviews
Trustpilot: 4.3/5 from 52 reviews, 71% five-star ratings, 12% one-star, with prompt responses to negative feedback
TrustedShops: 4.86/5 from 95 reviews, widely praised for fast support and smooth delivery
“Great support without annoying music or bots, direct contact with a technically competent person!”
5. Privacy & Website Compliance
Privacy analysis shows:
Transparent imprint and privacy policy: solid (~80–100%)
Missing consent banners: no opt-out for cookies or tracking, which is problematic under EU GDPR rules
Current cookie practices do not comply with European data protection regulations, especially critical for business users or privacy-conscious customers.
6. Strengths & Weaknesses
✅ Strengths
Reliable internet in remote regions
Unlimited data with no contract binding
Flexible 30-day trial with return guarantee
Personal, fast customer support
Uses proven satellite technology
⚠️ Weaknesses
High latency—not suitable for real-time gaming
Documentation technical and sometimes poorly translated
Missing GDPR-compliant consent management
Setup requires some technical knowledge
7. Who Should Choose Novostream?
Recommended for:
Residents of remote areas or vacation home owners within coverage zones
Users who want stable internet without contracts
Small businesses or mobile setups needing backup internet
Less suitable for:
Hardcore gamers requiring low latency or high upload speeds
Users with little technical experience who can’t self-install
Privacy-conscious users demanding strict GDPR compliance
8. Conclusion & Outlook
Novostream is a strong, future-ready solution for internet pioneers and digital nomads outside urban areas. However, users with high privacy demands or gaming needs should carefully evaluate their requirements.
For a closer look at their plans, hardware options, and support services, visit the official Novostream website.