When I needed a deep clean for my carpets, rugs, tile, and wood floors, I found HarberCleaningServicesNWA, and they turned out to be a game-changer. From the initial inquiry to job completion, their service was consistently professional, pleasant, and effective. Here’s why I’m thrilled to share my experience—and why I still find myself recommending them to friends and family.
First Impressions & Communication
From the moment I reached out through their website, HarberCleaningServicesNWA impressed me. Their contact form was easy to navigate, and responding to a quote request was lightning-fast. I got a friendly call from Mike, the owner, within hours. That personal touch—including a clear walkthrough of what they’d do—set the tone for the entire visit.
They offered a free estimate and scheduled my appointment the same week, which was exactly what I needed. Their flexibility made it a breeze: I had a busy household, and they slid right into a time slot that worked for everyone.
Their Process: Thorough, Methodical, Eco-Friendly
When their team arrived, I watched them bring in a detailed 4-step cleaning method—vacuum, pre-spray, agitation, and extraction—for every area. They explained each stage and why it matters. Whether it was carpet, tile grout, or hardwood, they went through the same rigorous routine:
Vacuum to loosen dust and debris
Pre-spray with eco-friendly cleaners
Agitate stains and embedded soils
Extract with powerful, pet-safe solutions
I found that focus impressive. They didn’t rush—especially on areas with stubborn stains or pet odors. And between each step they reinforced how the eco-friendly products keep kids and pets safe. Knowing they prioritize health as well as cleanliness really stood out.
Results That Speak for Themselves
Carpets and Rugs looked brand new—deep-cleaned fibers, no discoloration, and zero fragrance residue.
Tile & Grout in the kitchen sparkled; grout lines were noticeably lighter, and the room smelled fresh without any harsh chemical smell.
Wood Floors regained their shine: clean, smooth, and free from grime. It felt like walking into a new house.
Upholstery: Stains I thought were permanent faded completely, and the fabric felt rejuvenated.
They even tackled pet stains—though I was skeptical, they handled them confidently and effectively. They followed up with a 100% satisfaction guarantee and made sure I was happy before leaving.
Customer Experience & Professionalism
The crew was punctual, wore uniforms, and set up protective gear (shoe covers, corner guards) to shield my furniture and walls—small details that really made a difference. They worked quietly and respectfully, and communicated transparently throughout.
Mike, the owner, personally checked the final results. He walked me through each room, pointing out stain removal and overall cleanliness—and if I had any lingering concerns, he immediately offered to do spot touch-ups. That level of oversight assured me that this was more than just a quick job—they genuinely cared about the outcome.
What Sets HarberCleaningServicesNWA Apart
Based on information from their own site, here’s what made them stand out:
Over 20 years of industry experience, yet family-owned and locally focused, meaning personal attention on every job
Same-day service option, which was perfect for me when my event came up unexpectedly
Pet-safe, eco-friendly cleaning products, so I didn’t have to worry about strong chemical residues
100% satisfaction guarantee, and Mike’s hands-on management ensures quality and reliability
These core values translated into a hands-on, reliable, and transparent service experience.
Beyond Carpets: A Full-Service Provider
What I appreciated most is that HarberCleaningServicesNWA is more than just a carpet cleaner. They offer:
Rug, upholstery, tile/grout, and wood floor cleaning
Pet odor removal for carpets, couches, and more
Steam cleaning and auto interior detailing
Commercial and residential services
They aim to be a one-stop solution for a cleaner, healthier home—backed by local expertise and personalized attention.
Customer Feedback & Reputation
During my research, I discovered consistent praise for their service:
One testimonial pointed out that “Our old carpets look new again, and the pet odor is gone. The same-day service was a lifesaver!”
Another said: “My wood floors have never looked better … Excellent service!”
So I felt confident going into the appointment, and they definitely lived up to—or exceeded—those expectations.
Final Thoughts: Highly Recommended
After a single session, my home looks, smells, and feels cleaner. I’ve tried other cleaners before, but HarberCleaningServicesNWA stands in a class of their own. They’re professional, thorough, and genuinely care—an approach you don’t always get from bigger franchises. Their craftsmanship, heartfelt service, and reliable follow-up made a real difference for me, and I’d call them again without hesitation.